Shipping policy

MELISSA ELENA FLORES packs and dispatches every order from Memphis, Tennessee. This page explains processing times, delivery estimates, tracking and what happens if a parcel is late or arrives damaged.

Where we ship

We currently ship to addresses within the United States, including Alaska and Hawaii. We do not ship to PO boxes outside the continental United States and we do not currently offer international delivery.

Order processing

Orders are prepared on business days, Monday to Friday, excluding federal holidays. Most orders leave our hands within 1 to 2 business days of cleared payment. During a busy launch or a holiday period processing can take up to 3 business days, and we show a notice on the site when that happens. If an item turns out to be unavailable, we email you with the choice of waiting or cancelling that item.

Delivery options and cost

Standard delivery: $6.95, usually 3 to 7 business days after dispatch.
Expedited delivery: $14.95, usually 1 to 3 business days after dispatch.

Delivery estimates begin when the parcel is handed to the carrier, not when the order is placed, and remote addresses can take a little longer. The exact cost for your order is shown at checkout before you pay, and we do not add handling fees afterwards.

Tracking

When your order is dispatched we send a confirmation with a tracking number where the carrier provides one. Tracking can take up to 24 hours to show its first scan. If it has not updated for five business days, email info@crosslincallicott.shop and we will open a trace with the carrier.

Late or missing parcels

If a parcel is confirmed lost, we send a replacement or refund the order. Please allow up to 10 business days for a carrier trace to be completed before we treat a parcel as lost.

Damaged parcels

If the outer packaging is visibly damaged, photograph it before opening and keep the packaging until the issue is resolved. Report any damage or missing item within 48 hours of delivery so that we can file the claim and send a replacement.

Address accuracy and changes

Contact us as soon as possible if a delivery address needs to change; we can usually update an order before it is dispatched. Once a parcel is with the carrier an address change may not be possible, and a parcel refused or returned to us because of an incorrect address is refunded once it arrives back.

Sales tax

Sales tax is calculated at checkout from the delivery address under applicable state and local rules. The amount shown at checkout is the amount charged.

Contact

MELISSA ELENA FLORES, 3727 N Swan Ridge Cir, Memphis, Tennessee 38122, United States. Email info@crosslincallicott.shop for anything about a delivery.